On September 1st, 2015, Envato changed their terms and conditions for item support and introduced paid item support for Themeforest and CodeCanyon. When you purchase a theme, you will be granted an inclusive 6 months of hands on support for that item. When this expires you can choose to extend your item support for a further 6/12 months at a fee. Please continue reading below to learn more about item support, or read Envato’s ‘What Is Item Support?’ article. Note that all support queries are answered only via help desk, and not via ThemeForest comments page or any email.
If you have found a bug in the product, you can report it to us and you don’t have to have an active support for reporting a bug. After receiving reporting, we will evaluate and provide a temporary fix as needed and will fix it in the next release. We can try to provide the patch as soon as possible but there is no guarantee on how long it may take. It all depends on the severity of the bug.
How To Renew or Extend Support
You are eligible to renew or extend your support subscription if you have less than 6 months support remaining and the author is still supporting the item. The cost of purchasing support can vary according to the different periods of your subscription. For example, extending your support subscription while it’s still active costs less than renewing it when it has expired. To learn more about this, please read Envato’s ‘Extending and Renewing Item Support’ article found here.
Step 1 – Login to your ThemeForest account and go to the Downloads tab.
Step 2 – Locate your Wilcity purchase. On there, you’ll see how many months of support you have remaining, and beside it there’s an ‘Extend Now’ link
Step 3 – Click the ‘Extend Now’ link, and it will redirect you to the Wilcity Theme’s item page.
Step 4 – On the right hand side, click the ‘Extend Now and Save’ button.
Step 5 – Once you click the ‘Extend Now and Save’ button, you’ll be redirected to the checkout page. Confirm your payment details and follow the on screen prompts to finish purchasing the extension.